Stop pouring revenue into a leaky bucket.

Every churned customer is another hole in the bucket. We help B2B SaaS founders fix the leak - with retention systems backed by customer psychology, not fluffy theories.

Book a free 30-minute call

We'll find out if we can actually help.

We bring experience from...

Tokeny Realpad Kiln AgemSoft Pelikan Skoda HB Reavis

The Problem

Sounds familiar?

  • 🔥
    Your team is putting out fires

    You cannot drive net-retention growth when your best people are stuck in a cycle of damage control.

  • 😩
    Your customers are never satisfied

    You made sure the product is as intuitive and user friendly as possible. And still your customers seem to not get it.

  • 💸
    Your growth is too expensive

    Churn forces you to run faster just to stay in the same place. You can't grow if you're constantly replacing revenue you lose.

  • ⚠️
    Your cancellations come without warning

    You're flying blind. You don't see who's about to leave - until the cancellation email lands.

The Solution

Figuring out where the bleeding really begins

We don't just look at your retention rates. We find the root cause of your churn.
And we make a strategic roadmap exactly for your business.

01

Diagnostic audit

We dig into your customer journey and find exactly where and why customers are dropping off. No guesswork. Clear answers.

02

Strategic Roadmap

You get a prioritised list of high-impact changes your team can start working on immediately. The quick wins that stop the damage fast.

OPTIONAL

Fractional Leaders

Want hands-on help? We embed as your Fractional Customer Success Leaders and execute the roadmap with your team. Month to month. No lock-in.

YOUR BUSINESS & CUSTOMERS 🤝 OUR EXPERIENCE & FRAMEWORK

Who We Are

Meet your new Retention Besties.

With 10 years of experience in Customer Success and Retention Growth, we build retention systems backed by customer psychology, not just automated software notifications.

We don't do fluffy theories. We do what works.

10+years experience
28days diagnostic sprint
0fluffy theories
Barbora Schillerova

Barbora

Customer psychology nerd. Fixes onboarding flows. Lives and breathes retention and loyalty. 🧠

Denisa Kutschera

Denisa

Process polisher and fine-tuner. Built customer success teams from zero. Blockchain and green-tech background. Scoutmaster on the weekends. 🏕️

Contact

Let's stop the bleeding.

We don't do generic discovery calls. In 30 minutes, we'll name the type of churn you're fighting, point at where revenue is most likely bleeding, and tell you straight whether bringing us in is worth your time.

  • Honest assessment of your current retention metrics.
  • Clarity on whether you need quick wins or a foundational rebuild.
  • Zero obligations.

Tell us about your churn.