Stop pouring revenue into a leaky bucket.

Every churned customer is another hole in the bucket. We help you fix the leak - with retention systems backed by customer psychology, not fluffy theories.

Book a free 30-minute call

We'll find out if we can actually help.

We bring experience from...

Tokeny Realpad Kiln AgemSoft Pelikan Skoda HB Reavis

Who We Work With

  • 🌱
    Startups

    You have your first customers. But you can't hire a customer success team yet. We build customer success to work with the people you already have.

  • 💻
    SaaS companies

    Your customer success team is busy all day. But busy doesn't mean in control. We build a scalable retention system around them, so they stay ahead of churn instead of behind it.

  • 🤝
    Other businesses

    B2B, B2C, subscriptions or a community. If your customers or members leave, we can help. We have done this in travel, retail and real estate.

The Solution

Figuring out where the bleeding really begins

We don't just look at your retention rates. We find the root cause of your churn.
And we make a strategic roadmap exactly for your business.

01

Diagnostic audit

We dig into your customer journey and find exactly where and why customers are dropping off. No guesswork. Clear answers.

02

Strategic Roadmap

You get a prioritised list of high-impact changes your team can start working on immediately. The quick wins that stop the damage fast.

OPTIONAL

Fractional Leaders

Want hands-on help? We embed as your Fractional Customer Success Leaders and execute the roadmap with your team. Month to month. No lock-in.

YOUR BUSINESS & CUSTOMERS 🤝 OUR EXPERIENCE & FRAMEWORK

Who We Are

Meet your new Retention Besties.

We build retention systems backed by customer psychology, not just automated software notifications. We've done it across SaaS, travel, retail and real estate.

We don't do fluffy theories. We do what works.

20+years combined experience
30minutes to your first answer
0fluffy theories
Barbora Schillerova

Barbora

Customer psychology nerd. Fixes onboarding flows. Lives and breathes retention and loyalty. 🧠

Denisa Kutschera

Denisa

Process polisher and fine-tuner. Built customer success teams from zero. Blockchain and green-tech background. Scoutmaster on the weekends. 🏕️

Contact

Let's stop the bleeding.

We don't do generic discovery calls. In 30 minutes, we'll name the type of churn you're fighting, point at where revenue is most likely bleeding, and tell you straight whether bringing us in is worth your time.

  • Honest assessment of your current retention metrics.
  • Clarity on whether you need quick wins or a foundational rebuild.
  • Zero obligations.

Tell us about your churn.